This Privacy Policy describes how www.oversoles.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

We consider ensuring the right to the protection of personal data as a fundamental commitment of www.oversoles.com , therefore we will devote all the necessary resources and efforts to process your data in full accordance with Regulation (EU) 2016/679 ("General Data Protection Regulation ” or “GDPR”), as well as with any other legislation applicable on the territory of Romania. As one of the essential principles of this legal framework is transparency, we have prepared this document to inform you about how we collect, use, transfer and protect your personal data when you interact with us in relation to our products and services ours, including through our website or apps available on your mobile phone.

We reserve the right to periodically update and amend this Privacy Policy to reflect any changes in the way we process your personal data or any changes in legal requirements. In case of any such change, we will display on our website the modified version of the Privacy Policy, which is why we ask you to periodically check the content of this Privacy Policy.

www.oversoles.com  (hereinafter: "Data Operator") is a company incorporated and operating in Romania, whose main field of activity is the sale of products through the www.oversoles.com  website.

In this Privacy Policy, the terms "company", "we", "our" etc. always represents the data controller.

The terms "you", "user", "customer" refer to the person who either accesses www.oversoles.com , or creates an account or purchases the products sold by the company.

The user is informed about the provisions of this Privacy Policy when creating the account on www.oversoles.com , when requesting the information necessary to validate the account and when placing an order on www.oversoles.com . The user will confirm that he has been informed about the Privacy Policy by checking an existing section on the site, in the section of creating the account or with the completion of the order.

With the creation of the account or the placing of the order, the User will give his consent for the use of the data for marketing purposes, the consent given in this regard can be withdrawn at any time through the platform or through the means through which the information is transmitted to him.

The data controller is responsible for the development of this Privacy Policy, for the full compliance of the persons within its scope and for monitoring and making any necessary changes. The Data Controller may unilaterally and at any time modify this Privacy Policy. Some business processes and enhancements make it essential that some of the data management goals extend further. The data operator undertakes to comply with the GDPR directives in every case that requires the processing of personal data. The privacy policy comes into force upon its publication.

The data controller grants each interested person the right to know, in particular, the purpose of the personal data processing and, if possible, the duration of the personal data processing, the recipients of the personal data and the logic of the automatic processing of the personal data, such as and the consequences that data management may have and the information that the Data Subject may receive. This right should not adversely affect the rights and freedoms of others, including trade secrets or intellectual property, in particular with regard to the protection of software. However, these considerations should not lead to the refusal of all information by the Data Controller to the Data Subject.

The express acceptance of this Privacy Policy by electronic means is voluntary, specific and informative, you thus confirming that you have read the provisions of this privacy policy.

The data operator undertakes to protect the personal data of the Users, being managed confidentially and all technical and organizational measures being taken to ensure data security.

The Data Controller processes personal data lawfully and fairly and in a transparent manner for the Data Subject and any collection may only take place for a specific, explicit and legitimate purpose, appropriate and relevant to its purpose and limited to what is necessary. When processing personal data, the Data Controller endeavors to ensure that it is accurate and up-to-date and will take all reasonable steps to promptly delete or rectify any inaccurate personal data.

Given that the Data Operator is based in Romania, the protection offered in relation to the processing of personal data regulated by this Privacy Policy is guaranteed by the competent national supervisory authority, the National Supervisory Authority for Personal Data Processing (ANSPDCP) .

CONTACT

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at contact@oversoles.com 

COLLECTING PERSONAL INFORMATION

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

• Device information
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our processor Shopify.
• Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Order information
• Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify.
• Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
• Customer support information
• Purpose of collection: to provide customer support.
• Source of collection: collected from you
• Disclosure for a business purpose: shared with Shopify.
• Personal Information collected: name, email address, and phone number.

MINORS

The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
• We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

USING PERSONAL INFORMATION

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.

LAWFUL BASIS

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

RETENTION

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

AUTOMATIC DECISION-MAKING

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
• Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

YOUR RIGHTS

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. 

Your Personal Information will be initially processed in Romania and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CHANGES

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

COMPLAINTS

As noted above, if you would like to make a complaint, please contact us by e-mail at contact@oversoles.com

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.