FAQs
General Information
What is Oversoles?
Oversoles is a B2B supplier dedicated to helping stores across Europe access a steady flow of new stock at competitive prices. Our goal is to empower retailers with the advantage they need to thrive in a dynamic market.
Driven by a vision to eliminate stock shortages and enhance product variety, Oversoles ensures that partners can consistently meet customer demands with confidence and success.
Who do you work with?
We serve online and offline sneaker and fashion stores, outlet retailers, resellers, wholesale buyers, and fashion marketplaces across Europe — including Romania, Italy, Poland, Hungary, Greece, Germany, and Spain. And we’re expanding fast.
Why work with you?
Because we keep it simple, fast, and reliable. Clients stick with us because what you see in our catalog is real inventory, stored in our own warehouse — no surprises.
Are your products authentic?
Yes — 100%. We source directly from top brands like Nike, Jordan, Adidas, New Balance, Asics, ON, Timberland, Birkenstock, UGG, and Puma.
Do you restock often?
Yes. We restock weekly with bestsellers and trending models, helping you stay ahead of demand.
Getting Started
How do I become a partner?
Signing up is easy! Simply visit our registration page, provide your business details, and follow the verification steps. Once verified, you’ll have full access to our platform's features. In some cases your account will go through a validation process done internally by our Customer Care team. In this case the validation process will take up to 48 hours.
Can I register if I don't have a VAT number yet?
We do not allow users with an invalid VAT number inside our platform. For Member States of the European Union, a VAT number which is also VIES validated is mandatory for purchases.
What features does Oversoles offer?
Our platform offers a variety of features including a product catalog, order tracking, real-time stock updates, and secure payment processing. We also provide personalized support and solutions for your business problems.
Orders and Transactions
How do I place an order?
Ordering is simple through our visual catalog, complete with filters, size breakdowns, and product photos.
You can start with as few as 6 pairs for your first order.
Order fulfillment process:
- Order Confirmation: Upon receipt of your order, our team will review stock availability and verify any additional details. In case of minor discrepancies in stock availability, we will promptly reach out to you to clarify these matters.
- Proforma Invoice and Payment: You will receive a detailed proforma invoice to the email address provided. Please review the information and make the payment as per the instructions outlined in the invoice. The order will be processed only upon payment confirmation.
- Order Confirmation: Once the payment is confirmed, we will send you an official order confirmation, along with delivery details and any other relevant information.
What payment methods are available to use?
Right now the orders can be paid only through bank transfer.
Is there a minimum order quantity?
Yes, the minimum quantity that is required in order to complete the purchase is 6 units on first order and 10 units on the next orders.
Can I get a private quotation for a big order?
If you are interested in large purchases we recommend to fill out our contact form and wait for a response from one of our private client managers.
What does the invoice include?
Every invoice includes the brand, model, product code, and size breakdowns — so your team doesn’t waste time chasing missing info.
Support and Troubleshooting
Is customer support available?
Absolutely. Our human support team is available from 7:00 to 23:00 (EET). No chatbots, just real people who care.
What should I do if I encounter an issue on the platform?
If you encounter any issues, please visit our support center where you can find troubleshooting guides and FAQs. You can also contact our customer support team via email or phone.
How can I contact customer support?
Our customer support team is available from 07:00 to 23:00. You can reach us through live chat on our website, email at contact@oversoles.com, or call us at 0758977503.
Security and Compliance
How do you ensure the security of my data?
We take data security very seriously. Our platform uses advanced encryption technologies, secure servers, and compliance with industry standards to protect your data. For more details, please see our Privacy Policy and Security Practices.
Is Oversoles compliant with regulations?
Yes, we adhere to all relevant industry regulations and standards, including GDPR, CCPA, and others. Our compliance ensures that your business operates within legal requirements when using our platform.
Shipments and Delivery
How do you handle shipping?
Orders are processed in under 24 hours and delivered in 2 to 7 days across Europe. We use trusted couriers like UPS for smaller volumes and private delivery fleets for larger ones. All products are shipped with double-box protection for safety.
Is it possible to set a specific delivery date?
We recommend to contact us for any custom requests regarding specific shipping times and hours.
How long does it take to prepare an order?
The order is prepared for shipment within 3 working days after we received the funds in our bank account.
What are your delivery times?
Delivery times depend a lot on the country we ship to. Normally, our delivery times are between 2 and 14 days from the moment the goods left our warehouse.
Returns and Exchanges
Is it possible to request a refund?
Due to our internal policys we do not accept any kind of refunds.
What can i do if I get a wrong or faulty item?
Claims related to visible defects (missing items, damaged packaging) are accepted only in writing within 8 business hours from delivery. Business hours are Monday to Friday, 07:00–15:00 EET.
If no written complaint is submitted within this timeframe, the goods are considered fully accepted.
For hidden defects (issues not visible at delivery), complaints must be submitted within 2 business days from receipt, including clear photos and a written description of the issue.
Account Management
How can I update my account information?
You can update your account information by logging into your account and navigating to the account settings page. Here, you can change your business details, contact information, and preferences.
Feedback and Improvement
How can I provide feedback about Oversoles?
We value your feedback! You can provide feedback directly through the platform by using the feedback form located in your account dashboard. Additionally, you can contact our support team to share your thoughts and suggestions.
Will there be new features added to Oversoles?
Yes, we are continually working to improve and expand our platform's features based on user feedback and industry trends. Stay tuned for updates and new releases!