FAQs
General Information
What is Oversoles?
Oversoles is a comprehensive B2B platform designed to connect businesses, streamline transactions, and provide valuable insights for growth and efficiency. We offer a range of services including product sourcing, order management, preorders and many more.
Who can use Oversoles?
Oversoles is intended for businesses of all sizes, from small stores to large enterprises, across various industries looking to optimize their supply chain and procurement processes.
Getting Started
How do I become a partner?
Signing up is easy! Simply visit our registration page, provide your business details, and follow the verification steps. Once verified, you’ll have full access to our platform's features. In some cases your account will go through a validation process done internally by our Customer Care team. In this case the validation process will take up to 48 hours.
Can I register if I don't have a VAT number yet?
We do not allow users with an invalid VAT number inside our platform. For Member States of the European Union, a VAT number which is also VIES validated is recommended for purchases.
What features does Oversoles offer?
Our platform offers a variety of features including a product catalog, order tracking, real-time stock updates, and secure payment processing. We also provide personalized support and solutions for your business problems.
Orders and Transactions
How do I place an order through Oversoles?
To place an order, browse through our product catalog, select the items you need, and add them to your cart. Once you're ready, proceed to checkout and place the order. After you finish the process you will receive via e-mail a proforma invoice that you will have to pay 72 hours. Make sure to include the order number in the reason for the bank transfer.
- Order Confirmation: Upon receipt of your order, our team will review stock availability and verify any additional details. In case of minor discrepancies in stock availability, we will promptly reach out to you to clarify these matters.
- Proforma Invoice and Payment: You will receive a detailed proforma invoice to the email address provided. Please review the information and make the payment as per the instructions outlined in the invoice. The order will be processed only upon payment confirmation.
- Order Confirmation: Once the payment is confirmed, we will send you an official order confirmation, along with delivery details and any other relevant information.
What payment methods are available to use?
Right now the orders can be paid only through bank transfer.
Is there a minimum order quantity?
Yes, the minimum quantity that is required in order to complete the purchase is 10 units.
Can I get a private quotation for a big order?
If you are interested in large purchases we recommend to fill out our contact form and wait for a response from one of our private client managers.
Support and Troubleshooting
What should I do if I encounter an issue on the platform?
If you encounter any issues, please visit our support center where you can find troubleshooting guides and FAQs. You can also contact our customer support team via email or phone.
How can I contact customer support?
Our customer support team is available 24/7. You can reach us through live chat on our website, email at contact@oversoles.com, or call us at 0758977503.
Security and Compliance
How do you ensure the security of my data?
We take data security very seriously. Our platform uses advanced encryption technologies, secure servers, and compliance with industry standards to protect your data. For more details, please see our Privacy Policy and Security Practices.
Is Oversoles compliant with regulations?
Yes, we adhere to all relevant industry regulations and standards, including GDPR, CCPA, and others. Our compliance ensures that your business operates within legal requirements when using our platform.
Shipments and Delivery
Is it possible to set a specific delivery date?
We recommend to contact us for any custom requests regarding specific shipping times and hours.
What couriers does Oversoles use?
We collaborate with various couriers such as DHL, Raben, Packeta, and others. We tailor our approach to ensure the best delivery solution based on the country where the order was placed.
How long does it take to prepare an order?
The order is prepared for shipment within 3 working days after we received the funds in our bank account.
What are normally the delivery times?
Delivery times depend a lot on the country we ship to. Usually is between 2 and 14 days from the moment the goods left our warehouse.
Returns and Exchanges
Is it possible to request a refund?
Due to our internal policys we do not accept any kind of refunds.
What can i do if I get a wrong or faulty item?
If you receive a faulty or wrong product, you have to report it to our Customer Service within 48 hours from the receipt of the order. If the report comes after 48 hours it will not be take into account. Make sure to include detailed photos and proof in the email, this way we can have a better and smoother process identifying the problem.
Account Management
How can I update my account information?
You can update your account information by logging into your account and navigating to the account settings page. Here, you can change your business details, contact information, and preferences.
Feedback and Improvement
How can I provide feedback about Oversoles?
We value your feedback! You can provide feedback directly through the platform by using the feedback form located in your account dashboard. Additionally, you can contact our support team to share your thoughts and suggestions.
Will there be new features added to Oversoles?
Yes, we are continually working to improve and expand our platform's features based on user feedback and industry trends. Stay tuned for updates and new releases!