FAQs

Common questions, clear answers

Everything we get asked, on the record. If a question isn't answered here, write us, and we'll add it.
The basics

General Information

Who we are, what we stock, and how we operate.

Oversoles is a European B2B wholesale platform for authentic sneakers, streetwear, apparel, and accessories, built to help retailers, resellers, and fashion businesses access high-demand products faster, at competitive prices, and with reliable execution.

Through owned stock, a carefully selected product catalogue, and strong operational control, Oversoles simplifies sourcing for businesses that need speed, availability, transparency, and consistency in their supply chain.

At the moment, Oversoles works exclusively with businesses based in the European Union.

We currently serve B2B clients such as retailers, resellers, concept stores, online stores, marketplaces, and other fashion businesses looking to source authentic sneakers, streetwear, apparel, and accessories.

Yes, all products sold by Oversoles are 100% authentic!

We source only from authorized and verified supply channels, including brand-authorized distributors, official retailers, and trusted B2B partners. For every product flow, Oversoles maintains a documented chain of invoices and, where applicable, authenticity certificates or supporting documentation that confirms the origin of the goods.

We DO NOT work with counterfeit products, replicas, or unverified stock.

Yes. Oversoles adds new products and restocks selected models on a weekly basis.

Every Wednesday, we send a newsletter to our B2B clients with the latest arrivals, newly available models, and updated stock opportunities.

Yes. Registered Oversoles clients can request a visit to our fulfilment center in Oradea.

To schedule a visit, please send your request by email to contact@oversoles.com with the subject line: Oversoles Warehouse Visit.

In your email, please include your company name, the person or team visiting, the preferred date and time of the visit, and the purpose of the visit.

Warehouse visits are available only for registered Oversoles clients and must be requested at least 14 days in advance, so our team can review the request, confirm availability, and prepare the visit properly.

Onboarding

Getting Started

How to register, qualify, and place your first order.

Becoming an Oversoles partner is simple. You can apply HERE(inseram link) by creating an account on our platform and submitting your business details.

Every account is reviewed internally by a member of the Oversoles team before approval. The validation process can take up to 72 hours.

To be approved, your company must meet our basic B2B requirements: it must have a valid VAT number in the VIES portal and its main business activity should be related to fashion, retail, e-commerce, wholesale, sneakers, streetwear, apparel, or accessories.

Once your account is verified and approved, you will receive access to our B2B platform, product catalogue, stock availability, and wholesale pricing.

At the moment, Oversoles only accepts business accounts with a valid VAT number registered and validated in the VIES portal.

For companies based in European Union Member States, a VIES-valid VAT number is mandatory in order to register, access our B2B platform, and place purchases.

If your VAT number is not yet active or does not appear as valid in VIES, your account cannot be approved until the VAT validation is complete.

Oversoles offers a B2B platform designed to simplify sourcing, ordering, and stock management for fashion businesses.

Our platform provides access to a wide product catalogue, real-time stock updates, wholesale pricing, order tracking and regular product updates. Business partners can also access market insights through our blog, helping them better understand product trends, demand signals, and industry opportunities.

In addition, Oversoles is developing extended B2B services such as dropshipping solutions and other tools designed to help partners scale their product offering with greater speed, transparency, and operational efficiency.

Purchases

Orders & Transactions

MOQ, payments, invoicing, and order changes.

Yes. The minimum order quantity depends on your order history with Oversoles.

For your first order, the minimum quantity required is 6 units. For all following orders, the minimum order quantity is 10 units.

This structure allows new partners to test the platform and product flow with a lower initial commitment, while keeping future orders aligned with our B2B wholesale model.

At the moment, Oversoles orders can be paid only by bank transfer.

After your order is submitted and checked by our system, you will receive a proforma invoice by email with the payment details and bank transfer instructions.

We are also working on expanding our payment options, and additional methods such as card payments and other secure payment solutions may become available in the future.

Placing an order through Oversoles is simple and structured through our B2B platform.

You can browse our visual product catalogue, use filters to search by brand, model, size, price, and availability, and review each product with photos, size breakdowns, and stock information. For first orders, the minimum order quantity starts from 6 pairs.

Once your order is submitted, the process is as follows:

1. Automated Order Check: After your order is placed, our system automatically checks stock availability and verifies whether there are any discrepancies between the quantities ordered and the quantities currently available.

2. Proforma Invoice: After the automated check, you will receive a proforma invoice by email. This document includes the order details and payment instructions.

3. Payment Confirmation: The order is processed only after payment is received and confirmed. Once the payment is confirmed, your order is automatically sent to our warehouse for preparation.

4. Final Invoice and Confirmed Quantities: After payment confirmation, you will receive the final invoice with the confirmed quantities. Please note that, in some cases, the final quantities may differ from the quantities initially ordered, depending on stock availability at the time of processing.

Yes. For large-volume orders, we recommend submitting a request through our contact form.

Please include all relevant details in your message, such as the products or brands you are interested in, estimated quantity, target price range, delivery country, company details, and any specific requirements related to sizes, models, or delivery timing.

After receiving your request, one of our private client managers will review the details and contact you with the next steps or a tailored quotation, depending on stock availability and order value.

Every Oversoles invoice is structured to support a clear and efficient B2B receiving process.

The invoice includes the key product information needed by your team, such as brand, model, product code, ordered quantities, and size breakdowns. This helps your team process the goods faster and reduces the need for additional clarification after delivery.

For extended logistics information, such as product weight, EAN codes, country of origin, or other operational details, Oversoles can provide a separate logistics file upon request. This file is sent by email only when requested by the client.

Yes. Order cancellation is possible, depending on the current status of the order.

To request a cancellation, please contact our Customer Support team as soon as possible and provide your order details. Our team will review the request and confirm whether the order can still be cancelled before it enters the final preparation or dispatch stage.

Please note that repeated or unusually frequent order cancellations may result in a review of your account and, in certain cases, the revocation of access to the Oversoles platform.

Yes. Products can be added to an existing order by contacting our Customer Support team.

If your order is still in an early validation stage and has not yet been processed by the warehouse, our team can help you add extra products or adjust the order based on your needs and current stock availability.

We recommend submitting this type of request within a maximum of 6 hours after placing the order, to increase the chances of updating the order before it moves further in the fulfilment process.

Dispatch

Shipments & Delivery

Dispatch times, courier network, returns, coverage.

Once payment has been received and confirmed, all orders are processed by the Oversoles logistics team within a maximum of 48 hours.

Delivery to your warehouse is completed within a maximum of 12 days from payment confirmation, depending on your warehouse location, destination country, order volume, courier availability, and operational conditions.

For orders of up to 100 units, we ship through trusted courier partners: UPS for European Union deliveries and FAN Courier for deliveries within Romania.

For orders above 100 units, we arrange private fleet delivery through experienced local logistics partners specialized in B2B transport and larger-volume shipments.

All products are prepared and packed with care, using protective packaging standards designed to keep the goods safe during transport.

Yes, but only for orders delivered through our local logistics partners, where scheduling flexibility is higher.

For larger-volume orders arranged through private fleet delivery, Oversoles can coordinate a planned delivery date based on your preferred timing, warehouse availability, route planning, and logistics partner confirmation.

For standard courier deliveries, such as UPS or FAN Courier, we cannot guarantee a specific delivery date, as delivery timing depends on the courier’s operational flow.

Orders are usually prepared within 48 hours from the moment the payment is received and confirmed.

In certain situations, such as high-volume periods, stock verification, courier scheduling, operational peaks, or other exceptional circumstances, the preparation time may extend up to 72 hours.

Our logistics team processes each order as efficiently as possible while ensuring that the confirmed quantities are checked, packed, and prepared correctly before dispatch.

Delivery to your warehouse usually takes up to 7 days from the moment the payment is received and confirmed by Oversoles, depending on your location, destination country, order volume, courier availability, and operational conditions.

In rare cases, delivery may take 12–14 days, especially for more distant locations, larger-volume orders, courier delays, or specific route planning requirements.

Oversoles accepts return requests only in specific situations where the products received do not meet the required condition or do not match the issued invoice.

A return request may be accepted in the following cases:

1. Product defects or missing required accessories

This includes products with manufacturing defects, visible damage, missing required accessories, or condition issues such as mold, stains, visible signs of wear, visible creasing on the toebox, detached or damaged product elements, holes, or missing laces.

2. Incorrect products received

If, in rare cases, the products received are different from the products listed on the Oversoles invoice, Oversoles will either cover the return cost or propose a mutually agreed solution, such as a custom discount or commercial adjustment for that specific case.

Oversoles does not accept returns in the following cases:

  • damaged boxes caused during transit;
  • products with glue marks;
  • products delivered in an official brand replacement box;
  • boxes with writing, markings, stickers, or inscriptions;
  • delivery delays caused during transport;
  • market price fluctuations after purchase;
  • return requests submitted without a valid reason.

All return requests are reviewed individually by the Oversoles team. To request a return, please contact return@oversoles.com and include the order number, invoice details, product photos, and a clear description of the issue.

At the moment, Oversoles ships only to countries within the European Union.

We currently focus on serving EU-based B2B clients with reliable delivery, structured logistics, and clear documentation for intra-EU commercial transactions.

Oversoles is also planning to expand its shipping coverage in the future, with the objective of serving additional regions and continents as our logistics infrastructure continues to scale.

Shorter version:

Oversoles currently ships only to European Union countries.

We are actively working on expanding our logistics coverage and plan to serve additional regions and continents in the future.

Documents

Security & Compliance

Data protection, regulations, and authenticity documentation.

Oversoles takes data security and confidentiality seriously.

We use secure platform infrastructure, protected access protocols, and appropriate technical and organizational measures designed to safeguard business, account, order, and payment-related information.

Your data is handled only for legitimate business purposes, such as account validation, order processing, invoicing, customer support, delivery coordination, and platform operation.

For more information on how your data is collected, used, stored, and protected, please review our Privacy Policy and related data protection documentation.

Yes. Oversoles operates in line with applicable legal, commercial, and data protection requirements relevant to our business activity.

As an EU-based B2B platform, we follow applicable data protection standards, including GDPR, and apply internal procedures designed to support compliant account validation, invoicing, order processing, payment handling, and customer communication.

We also work with verified business clients and require a valid VAT number in VIES for EU-based companies, helping ensure that commercial transactions are handled in a transparent and compliant manner.

For more information regarding data protection and platform use, please review our Privacy Policy and applicable Terms & Conditions.

Yes. Authenticity-related documents can be requested through our Customer Support team.

To submit a request, please send an email to contact@oversoles.com with the subject line: Request of Authenticity Documents.

Please make sure the request is submitted at least 2 weeks in advance, as these documents may require additional internal verification and preparation time.

In your email, include your company name, order number, invoice number, and the specific products or SKUs for which you need documentation. Our team will review your request and provide the available supporting documents, such as sanitized invoices, authenticity certificates, or other relevant proof of product origin, where applicable.

Troubleshooting

Support Desk

Reaching the team and resolving platform issues.

Yes. Oversoles provides direct human customer support from Monday to Friday, between 7:00 AM and 4:00 PM EET.

Our support team is available to assist with account validation, order questions, stock clarifications, invoices, delivery details, and other platform-related requests.

We do not rely on chatbots for B2B support. Your requests are handled by real members of the Oversoles team, focused on clear communication, fast assistance, and reliable follow-up.

If you encounter an issue while using the Oversoles platform, we recommend first checking our FAQ section, where you may find quick answers to common questions related to account access, ordering, payments, invoices, stock availability, and delivery.

If the issue is not covered in the FAQ or you still need assistance, please contact the Oversoles Customer Support team by email or phone.

To help us investigate the issue faster, please include your account email, a short description of the problem, the page or product where the issue appeared, and screenshots if available.

Our team will review the case and guide you through the next steps as quickly as possible.

Our Customer Support team is available Monday to Friday, from 07:00 to 16:00 EET.

You can contact us by email at contact@oversoles.com or by phone at +40 733 220 832.

Our team can assist you with account validation, platform access, orders, invoices, stock information, payment details, delivery updates, and any other support-related requests.

Account

Accounts, Platform & Feedback

Managing your account, sharing feedback, what's next.

You can update your account information by logging into your Oversoles account and accessing the My Account section.

From there, you can update relevant business details, contact information, billing details and delivery information.

Please make sure your company information remains accurate and up to date, especially your VAT number, billing address, email address, phone number, and delivery details, as these are used for account validation, invoicing, order processing, and delivery coordination.

For changes that cannot be updated directly from your account, please contact the Oversoles Customer Support team for assistance.

We value feedback from our partners and use it to continuously improve the Oversoles platform, product catalogue, operational processes, and overall B2B experience.

You can send any type of feedback to our Customer Support team at contact@oversoles.com, including suggestions, concerns, platform issues, product requests, or comments about your experience with Oversoles.

Feedback is not limited to email only. Any Oversoles team member you are in contact with is open to receiving your input and forwarding it internally, as we are constantly working to improve the way our partners interact with our website, services, and team.

Yes. Oversoles is continuously improving and expanding the platform based on partner feedback, operational needs, and market developments in the B2B fashion industry.

Our goal is to make the sourcing process faster, clearer, and more efficient for our partners by developing features that improve product discovery, stock visibility, ordering, invoicing, delivery tracking, and overall platform usability.

New features, updates, and improvements will be communicated through our official channels, including email updates, newsletters, and platform announcements.

Contact

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